Thank you for shopping with us! We are committed to providing you with the best products and service. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns

• Items must be unused, in their original condition, and in the original packaging.
• Returns must be initiated within 30 days of receiving the item.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Personalized or custom-made items.
• Sale items or gift cards.
  

Return Process

Initiate a Return:

• Contact our customer service team at waggysurprise@gmail.com to request a return authorization.
• Provide your order number and the reason for the return.

Prepare the Item:

• Ensure the item is unused and in its original condition.
• Pack the item securely in the original packaging.

Shipping:

• You will be responsible for paying for your own shipping costs for returning the item.
• Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.
• We cannot guarantee that we will receive your returned item.

Refunds

• Once we receive your return, we will inspect the item and notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at waggysurprise@gmail.com

Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 7 days of receiving the item.
• Provide photos of the damaged or defective item and your order number.
• We will arrange for a replacement or a refund, including return shipping costs for the defective item.

Enjoy a seamless shopping experience with us. We value your business and ensure convenience at every step.